Customer Engagement and Customer Re Engagement
Calling current and lapsed customer often gets pushed to the back of the to do list, but is there a reason the client is lapsed, is there something that could be done to bring them back as a customer and are your current customers actually happy, what would you do if current customers stopped using you?
We often undertake calls like this which result in immediate enquiries, quotes and meetings.
It might be engaging with current customers, seeing if they are happy, need anything else or possibly to follow up on quotes.
So many companies send out quotes but never have time to follow them up and convert them.
For several clients we follow up web enquiries and you can get all web enquiries copied to us automatically so we deal with them for you.